Refunds Policy

🌟 Happiness Guaranteed Returns Policy 🌟

At POUCH, we believe in spreading joy and kindness with every interaction, including our returns process. We want you to be completely satisfied with your POUCH purchase, and if for any reason you're not, we've got you covered with our hassle-free returns policy!

Here's how it works:

14-Day Happiness Guarantee: If you're not 100% delighted with your POUCH water bottle bag, you have a generous 14 days from the date of purchase to return it for a full refund or exchange.

Return Shipping: Your happiness is our priority, so once you send us the tracking number for the returning item or we receive the item, we will process the refund or exchanged product straight away.

Kindness Bonus: As a token of our appreciation for choosing POUCH, enjoy a special discount on your next purchase when you return your item. It's our little way of saying thank you for being part of the POUCH possie!

Remember, your satisfaction is our top priority, and we're here to make sure you're happy with your POUCH purchase. So go ahead, shop with confidence, and spread joy wherever you go with POUCH.

If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team at hello@pouchcarrybags.com.au

Thank you for choosing POUCH – where happiness and kindness go hand in hand! 🌈💧